Contact Us
Whether you've spotted something that needs updating, want to ask about how we rank Canadian online casinos, or simply want to flag an issue with a free spins offer listed on Social Casinos, we're happy to hear from you. This page explains what we can help with and what to expect when you reach out.
What we can help with
Social Casinos is a research and comparison site, not a casino operator, so our team can't access your player account, process a withdrawal or resolve a dispute with a specific brand. What we can do is:
- Answer questions about how we assess and rank the casinos and free spins offers featured on the site
- Correct outdated information — a bonus that's changed, a licence detail, a rating that no longer reflects the offer
- Point you toward the right page if you're looking for something specific, such as our responsible gambling resources or our terms and conditions
- Take feedback on the site itself, from broken links to unclear comparisons
What to contact the casino directly for
Account-specific issues sit with the operator, not with us. If you have a query about a deposit, a withdrawal, a bonus that hasn't credited, or wagering requirements on a free spins offer, the fastest route is the casino's own support team — usually reachable through live chat or email from within your player account. Each brand featured on Social Casinos, including options like Cashed, SlotsGem and Betninja, sets its own bonus terms, so the operator is best placed to explain how a specific promotion applies to your account.
Before you get in touch, a few things help
If your question relates to a particular casino or offer, including the following in your message speeds things up considerably:
- The name of the casino or offer you're asking about
- The page URL where you saw the information
- What you expected to see versus what's currently shown
- Any screenshot or reference that supports your point, if relevant
General questions about how online casinos work in Canada, how free spins bonuses are structured, or how we compare operators don't need any of that — a straightforward message is fine.
A note on independence
Social Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides where an operator lands in our rankings or how we describe its free spins offers — commission doesn't buy position, and it doesn't buy a better rating either. If you ever think a review reads more like marketing than an honest assessment, that's exactly the kind of feedback we want.
Responsible gambling comes first
If you're reaching out because gambling has started to feel like a problem — for yourself or someone close to you — please don't wait on a reply from us. Our responsible gambling page lists support options and practical steps for setting limits, and it's worth reading regardless of why you're getting in touch. We're not equipped to provide counselling or crisis support directly, but the resources linked there are.
Response times
We aim to read every message that comes in, though as an independent review site our team is small and we can't guarantee a fixed response window. Messages about factual errors on the site — an outdated bonus figure or an incorrect rating, for example — tend to get prioritised, since keeping the information accurate matters most to readers comparing Canadian online casinos before they sign up anywhere.
Curious who's behind the site?
If you'd like more background on how Social Casinos operates and why we cover the market the way we do, our About Us page sets out our approach in full. It's a useful first stop before sending a question, since it may already cover what you're asking.